The identity and preference of drivers are becoming increasingly intertwined with their vehicles. We ask Roger
Lanctot, associate director at the global automotive practice of Strategy Analytics, what the future holds for connected services and security and the importance of consumer experience.
For many organisations, working with a long tail of smaller suppliers is time consuming and inefficient. Keeping on top of such a wide array of business relationships is near impossible. In addition, lack of data limits opportunities to negotiate better deals with preferred suppliers.
Data centre business Equinix has pulled together a digital vision for its procurement, beginning by shifting focus from transactional purchase management towards the lifecycle value of end-to-end source-to-pay (S2P). The fresh approach went live in May for its Europe, Middle East and Africa operations, ahead of a mirrored change this year in its America and Asia-Pacific locations.
Consumers constantly demand more from packaging. They want products to be environmentally friendly, and most are more likely to buy goods in packaging that represents them and their lifestyle. Glass gives brands endlessly recyclable and customisable packaging that empowers them to stand out even in the most fiercely competitive markets. It also allows them to preserve the subtle taste and texture of their products.
While glass, as with all packaging, had for some been viewed as a cost, the material is now increasingly viewed as a powerful brand asset. Euromonitor data shows a steady increase in glass usage since 2016. High glass-share segments, such as premium alcoholic beverages, are continually growing, and there is now increasing use of glass for packaging food and non-alcoholic drinks.
Shifting attitudes about what is possible, coupled with the deployments of new technology, mean risk engineering is ever-changing. As buyers are increasingly aware of on-demand and flexible cover in personal insurance, demand is also emerging for risk engineering to be clearly aligned with their business purpose.
Large insurers in siloed and highly specialist fields are switching to have much more regular and deeper engagement with clients, and alignment to their strategies, backed by transparency and smart technology.
Any individual’s experience of looking after their own wellbeing could typically involve factors such as good eating, exercise and treatments from medical specialists when needed. But a wealth of new technologies are now being made available to empower people in addressing their own health issues more consistently and help companies support employees in this area.
“Technology is putting control of a medical condition or a wellness desire in the hands of the consumer, and enabling them to be much more proactive in terms of health management and getting a better quality of life,” explains Richard Cooper, head of digital and ecommerce at private healthcare firm AXA PPP healthcare.
The market for renewable energy is undergoing significant change as government subsidies and support schemes are scaled back, in the context of budgetary pressure and a surge in new installations. As a result, new ways of trading green energy are taking over.
Investors in renewable energy markets have, in recent years, become much more exposed to open market forces; the lack of government support means investors no longer have guarantees and fixed prices they took for granted.
Banks are facing a stern challenge to their security credentials as account takeover fraud becomes commonplace. The time has come to move beyond security systems based on usernames and passwords towards more high-tech solutions such as face-based authentication and biometrics.
Account takeover fraud takes myriad forms, but the results are typically financial losses for the individuals and a loss of confidence in their bank.
Gym chain Virgin Active has over 160,000 members across Italy but its vast geographic dispersion poses challenges to staff who need to work together. By way of response, the company has built a cloud-based collaborative infrastructure, reorienting its entire employee culture.
E-commerce companies must take an increasingly holistic and proactive approach to fraud prevention if they are to keep pace with the growing demands of consumers and of payment processors such as Visa and Mastercard.
Customer expectation levels are consistently high, as shoppers everywhere demand unimpeded financial transactions at all times. For merchants, this represents a significant challenge because they are faced simultaneously with the need to block a widening variety of attempted fraud attacks.
Fashion brand GANT, operating in a highly competitive lifestyle retail environment, has dramatically improved its employees’ productivity using cloud-based tools.
The company faced the challenge of having 800 employees who needed to log into several different systems, and who could not easily be productive in the locations they needed to be. Its main email system had become a key productivity tool, which was expensive to maintain and difficult to work with.
A selection of articles, reports and other content.