Artificial intelligence and new learning methods are transforming how companies train sales staff and maximise results, according to Richard Hilton, managing director EMEA at Miller Heiman
How important is technological innovation to your company?
It’s vital because the next generation of learners use technology in school and they are accustomed to using it on a daily basis.
How is artificial intelligence changing sales?
Theoretically, what AI will do for learning and development companies is allow us to have “augmented intelligence” instead of artificial intelligence. What this means for sales professionals is all tedious tasks they do, such as entering information into a customer system, arranging meetings and so on, is essentially going to be replaced by technology. This will allow sellers to spend more time on tasks that are closer to the customer
The National Health Service faces the severe counter forces of a quickly growing and ageing population, and tightly restricted funds for treatment. Trusts across the country are subsequently going through extensive change to meet efficiency targets and evolve the NHS into an organisation that prevents ill-health rather than reactively treats diseases.
During this time, there is a strong push to improve care from GP surgeries to hospitals and community facilities. “A key element of health organisations’ success is supplying clinical and administrative staff with the right information at the right time, enabled by technology,” explains Shane Tickell, chief executive at technology firm IMS MAXIMS.
The open banking revolution will only fulfil its promise of better, more personalised financial services if people allow licensed providers access to their account transaction data. The key question is: will the revolution be held up by consumers being too nervous to grant access to this very sensitive information?
While over half of UK consumers like the idea of viewing all their finances in one place – one of the benefits of open banking – according to an Ipsos Mori poll just 13 per cent are confident enough to share their financial data between providers. This shows that for financial businesses to gain consumer confidence and deliver the real benefits of open banking they will need to establish and communicate strong security and access control.
A banking revolution is coming in January. “Open banking” will allow customers to share their financial data between banks, allowing the creation of new types of smart banking services. Big banks initially thought they would lose customers to start-ups better able to adapt to the new age - but increasingly they see it as a unique digital opportunity.
HSBC is positioning itself at the forefront of the change. In October, it announced a move into open banking with HSBC Beta, a trial that will allow 10,000 UK customers to see accounts from different banks on a single screen, before a broader rollout.
A selection of articles, reports and other content.