DELOITTE: The coronavirus pandemic has presented governments globally with unprecedented challenges, requiring a rapid response from both a public health and an economic perspective.
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​Typically, initial priorities have been to protect companies, employment and income among individual citizens in order to prop up economies. However, as longer term schemes are readied, programs can be designed with greater nuance and precision, with improved management, monitoring and adaptability ensuring success across delivery channels.

User experience has been at the heart of recent progress in how financial services are delivered. Open banking allows account holders to share financial data securely with, and initiate payments through, a range of useful apps and personalised services. Since its launch in 2018 expectations of what can be delivered have heightened.
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While open banking has already transformed what banks and financial technology companies can offer, customers now expect more: they want a powerful experience that puts them at the centre and reflects their entire financial life.