Tax credits and incentives are set to be an essential part of stimulus as countries seek to recover from the economic impacts of Covid-19. We examine how tax programmes can be structured to drive effective investment and economic growth.
5G is poised to transform operations across industries and contribute more than $2 trillion to the global economy during the next 15 years.
In this fast-moving, high-investment context, it should be expected that telecommunications patent holders will seek to actively monetize their patents. Any business deploying these technologies would be wise to consider how to reduce operational risk and cost exposure by moving from a reactive to a proactive approach around 5G patents.
Throughout the coronavirus pandemic, technology has helped enable increasingly connected and productive remote work. Chief information officers now need to drive deeper cultural and technological transformation for effective hybrid work and powerful business growth. They must now redefine the experience for employees, customers and partners, enabling effective collaboration, new revenue streams and profitable growth.
At its simplest, digital transformation defines how technologies such as artificial intelligence, cloud and blockchain are used to power a company forward. This can be to enhance, or create, processes, culture and customer experiences to meet changing market requirements.
Digital transformation is largely driven by customer experience, expectation and engagement. Some 84 per cent of customers say the experience a company provides is as important as its products and services, according to research by the cloud-based software company Salesforce.
Transformation begins with better data and insight into current and future required skills, as leaders build a more modern and agile workforce.
Data and intelligence have long been powerful sources of strategic advantage for businesses. Primarily, efforts in these areas have focused on attaining granular information on customers, analysed in depth to improve sales, services and responsiveness. Most companies, however, don’t have this same level of data infrastructure, insights and intelligence on hand to create an agile and strategic talent function.
Investors are placing vast sums of money into products they view as having strong environmental, social and governance credentials, but problems remain around data accessibility and quality. More consistency, reliability and transparency is urgently needed.
Many governments reacted rapidly to Covid-19 to prop up their economies. These responses included grants, payment cheques, or salary coverage. The exceptionally short lead-in times in these initiatives unintentionally increased the risk for fraud, waste, and abuse.
False or fraudulent claims being made under existing programmes can be identified, along with waste, as a starting point for improving efficiency. Thereafter, types of losses not previously identified will also need to be understood and predicted.
User experience has been at the heart of recent progress in how financial services are delivered. Open banking allows account holders to share financial data securely with, and initiate payments through, a range of useful apps and personalised services. Since its launch in 2018 expectations of what can be delivered have heightened.
While open banking has already transformed what banks and financial technology companies can offer, customers now expect more: they want a powerful experience that puts them at the centre and reflects their entire financial life.
Media companies have an enormous opportunity to capitalize on the intangible assets they create. For conglomerates, ongoing management and critical assessment of their complex intangible assets - against established and disruptive rivals - is essential to ensure necessary protection and monetization.
Pandemic-related budget cuts, amid ever-increasing expectations from buyers, are forcing organisations to urgently re-examine how they run customer service. Process mining is enabling companies across the globe to highlight hidden inefficiencies in the ways they operate, and empower rapid improvement.
A selection of articles, reports and other content.