 Today’s business leaders need succinct and actionable information at their fingertips. Pertinent data, drawn from in-memory systems such as SAP HANA, can shape long term strategies, while enhancing day-to-day operations and empowering employees at every level.
But no matter their scale, most organizations currently struggle to build infrastructure that best enables their information to be deployed for strategic impact. Small company technology managers and enterprise chief information officers alike operate under a deluge of customer data from multiple sources, requiring processing and analysis on a massive scale. In this context, establishing a comprehensive and targeted view of information is crucial to competitiveness.  Coronavirus has placed unprecedented pressure on companies to digitalise their operations. Smart businesses are prioritising process excellence with customer-centric, omni-channel offerings.
Covid-19 has created radically new realities for businesses, driving an urgent need to learn how to continue serving customers and operating efficiently while balancing the demands of mandatory physical distancing and multiplying online processes.  The insurance industry is experiencing a sea change more fundamental than any seen in decades, with a PwC study showing three in four insurance companies are convinced that at least some parts of their business are at risk of disruption. Consumers’ shifting demands are combining with digital innovation to transform business models.
Just as Amazon has revolutionised retail, the ways in which insurance services function are being completely reimagined - leading to the birth of integrated insurance operators offering consumer-centric, digital health ecosystems that meet new demands and build loyalty.  Technology companies have an enormous opportunity to capitalize on the many intangible assets they create. These include intellectual property (IP) rights such as patents, copyrights, trademarks and trade secrets, as well as other assets including data, brand reputation, strategies, and customer and business relationships.
As technology companies develop new products and services, however, these processes and intangible asset portfolios require close assessment and management.  Organisations often struggle to balance the development of new products and features with maintaining the reliability of their systems. Heightened demand for digital services during the coronavirus pandemic means businesses must urgently assess the consequences on their IT systems of any such changes, so that they can protect continuity and empower sales growth.
 Digital channels have long been reshaping our human connections, but the coronavirus crisis means businesses are suddenly faced with a new reality: a near-total reliance on online communications. This is prompting a deeper and nuanced social-first approach.
 A significant shift is gathering momentum in the Life Sciences and Healthcare industry. Return on investment from late‐stage pipelines in Big Pharma is at an all‐time low. The pressure to increase returns is driving a sharpened focus on reducing time to market. Faster drug development is being enabled through advances in data capture and analytics.
 A true vision of the customer mindset is essential for any company in interpreting what will be purchased and why. As businesses compete for popularity in a demanding economy, the ability to explain, predict and influence customer behaviour is crucial to creating stronger relationships and successfully developing products and campaigns.
This requires a combination of data science to understand what people are doing, alongside market research, neuroscience and behavioural economics to discover why.  The identity and preference of drivers are becoming increasingly intertwined with their vehicles. We ask Roger
Lanctot, associate director at the global automotive practice of Strategy Analytics, what the future holds for connected services and security and the importance of consumer experience.  Banks are facing a stern challenge to their security credentials as account takeover fraud becomes commonplace. The time has come to move beyond security systems based on usernames and passwords towards more high-tech solutions such as face-based authentication and biometrics.
Account takeover fraud takes myriad forms, but the results are typically financial losses for the individuals and a loss of confidence in their bank. |
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