The Sunday Times: Insurers must lead new ecosystem in changed world

The insurance industry is experiencing a sea change more fundamental than any seen in decades, with a PwC study showing three in four insurance companies are convinced that at least some parts of their business are at risk of disruption. Consumers’ shifting demands are combining with digital innovation to transform business models.

​Just as Amazon has revolutionised retail, the ways in which insurance services function are being completely reimagined - leading to the birth of integrated insurance operators offering consumer-centric, digital health ecosystems that meet new demands and build loyalty. 

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